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1. Your Consent
2. Types of Information We Collect
We collect a few categories of information as described in this Section 2 (Types of Information We Collect). We may collect this information through different sources as described in Section 3 (How We Collect Personal Information) below.
2.1 Personal Information
We use the term "Personal Information" to mean any information that identifies you as an individual and any other information we associate with it. We may receive Personal Information from you directly, such as:
Your name, email address, and password;
Other contact information including a physical address and phone number;
Your payment and billing information;
Any information or feedback you provide in communications with us through our Website or via social media, email or our customer call center;
Your orders and transactions with us.
2.2 Online Activity Information
We also collect technical and device-related information through our Website and third party analytics tools we use (collectively, the "Online Activity Information"). Sometimes Online Activity can be associated with your Personal Information (as described below), otherwise, it is considered Anonymous Information as described below.
2.3 Anonymous Information
3. How We Collect Personal Information
As described below, we may collect information from you when you visit our Website.
3.1 Site Visitors
As a Site Visitor, you are requested to provide us with your Personal Information when you establish a membership account or purchase our products as a guest on our website. However, we allow you to visit our Site, browse our products, and review pertinent information about our products without revealing your identity or otherwise providing any Personal Information.
3.2 Registered Users
3.3 Purchasing Products; Order Fulfillment and Payment
3.4 Photographs and Videos
We may provide the ability for you to submit photos to us through our Website (either directly or through a third-party service) for marketing purposes or to process a request from you. For example, we may allow you to submit a photo of a product in connection with a review, or to report delivery damage in order to obtain an exchange. We will use the photo(s) that you submit for the purpose for which they were submitted. It is your responsibility to ensure that any photo you submit does not include images of individuals or other Personal Identifying Information.
3.5 Emails; Live Chat; Customer Service Calls
You may contact us by phone, or email with your questions, comments, or feedback concerning our Site or Services. By communicating with us for these purposes, you may provide us with your email address or other Personal Information, and we will use this information in connection with responding to you and to improve our Services and offerings.
3.6 Questionnaires and Surveys
Our Website may allow you to participate in surveys and questionnaires, and we may post responses on the Site from time to time. You are free to choose whether you participate in a survey or questionnaire. We may ask that, in addition to providing your responses, you also provide Personal Information. In these instances, we use any information that you provide to us solely for the purposes for which you submit the information. We may also add your Personal Information to your customer profile so that we can provide you a more individualized shopping experience on the Website, and also for advertising and marketing purposes. Survey and questionnaire information may also be used for monitoring service quality or improving the functionality of this Site as a means of improving our business.
3.8 User-Generated Content
We may give you the ability through the Website to engage with us and others in public exchanges, and this may include opportunities for you to provide comments, reviews, recommendations, and other input via the Website (collectively, "User-Generated Content"). Please understand that, if you include Personal Information in User-Generated Content, others may be able to read, collect, re-publish, and otherwise freely use the Personal Information. We are not responsible for Personal Information that you decide to include in User-Generated Content, and we are not obligated to take down, remove, or edit User-Generated Content, except as required by applicable law. If your User-Generated Content includes Personal Information relating to others, you represent that you have full permission and authority to do so.
4. How We Use Information We Collect
To provide you with high quality products and customer service, as functions including use of our Website to complete purchases, order fulfillment, returns and other needs associated with a transaction, to create and manage Registered User accounts, and to communicate with you regarding our Services;
To respond to your inquiries;
To verify your identity and to securely process your purchases or other requests for Services;
To perform analytics, quality control, market research, and to determine the effectiveness of our Site, promotional campaigns, to improve our current products, Services, and Site, and develop new products and services;
To perform internal administration, auditing, operation, and troubleshooting for our Site and Services;
5. Other Essential or Internal Uses of Information
We may also use the information we collect as we believe to be necessary or appropriate for certain essential purposes, including:
To comply with applicable law and legal process;
To respond to requests from public and government authorities, including public and government authorities;
To detect, prevent, or investigate potential security incidents or fraud;
To facilitate the functionality of our mobile applications and websites;
To provide important product safety information and any notice of product recalls;
To enforce our terms and conditions;
To protect our rights, privacy, safety or property, security and/or that of our affiliates, you or others; and
To allow us to pursue available remedies or limit the damages that we may sustain.
6. How We May Disclose Your Information
We will not disclose your Personal Information to third parties without your express consent, except in the following limited circumstances:
7.1 TBB's Vendors
We may employ other companies to conduct work such as development, maintenance and hosting of our Website, data analysis, payment processing, order fulfillment, product deliveries, IT services, customer service, email delivery services, and other functions necessary to our business operations (collectively, "Vendors"). We may need to share your Personal Information with our Vendors. We will only provide Vendors with information so they can perform their required functions, and we will not allow them to use your Personal Information for any other purpose.
7.2 Safety and Security
8. Legal Obligation & Corporate Transaction
TBB's will reveal your Personal Information to the extent we reasonably believe that we are required to do so by applicable law. If we receive legal process calling for the disclosure of your Personal Information, we will attempt to notify you via the email address you supplied during registration within a reasonable amount of time before we respond to the request, unless such notification is not permitted.
9. Accuracy and Minimization of Data
We take reasonable steps (i) to maintain the accuracy of the Personal Information we process, and (ii) to limit the Personal Information that we process to that which is reasonably necessary for the purposes for which we obtain the information.
11. Your Choices Regarding Your Personal Information; Opting Out
11.1 Discretionary Account Information
To allow appropriate control over Personal Information, you can view, change, or update discretionary information that you have previously submitted either by contacting us as provided in Section 17 (Contact Us) below or by accessing your account on our Website if you are a Registered User.
11.2 Opt-Out of Marketing Communications
If we choose to send you bulletins, updates, or other marketing-related materials, we will provide you with the ability to decline – or "opt-out" – of receiving such communications. Instructions for opting-out will be provided if and when we determine to send you such a communication. For example, if you no longer wish to receive email messages from us, you can opt-out of this Service by either (i) following the "unsubscribe" instructions located near the bottom of each email message, or (ii) contacting us as provided in Section 17 (Contact Us) below. Please understand that we may still communicate with you in connection with administrative notices concerning any transactions, operation of the Site, and legal notices.
13. Feedback, Concerns, and Complaints
We want to hear from you. If you have feedback, suggestions on how we can improve our services or complaints that you would like us to address, please contact us as directed in Section 17 (Contact Us) below. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. Other states may provide similar avenues for lodging complaints. Please check with your state's consumer protection authority.
14. Notification of Changes
15. Our Affiliates
17. Contact Us
18. Effective Date
19. COPYRIGHT AND LEGAL NOTICE
Copyright ©2020 Temple Body Butter, LLC. All Rights Reserved.