Temple Body Butter, LLC ("TBB," "we,” “us," or "our") has created this website as a convenient online forum for shoppers to view and purchase our products.  We refer to our website in this Privacy Policy as the "Website" or "Site."  TBB is committed to respecting your privacy. This privacy policy and agreement (the "Privacy Policy") includes ways in which we collect, use, and treat personal information that you may provide either through shopping on our Website, by contacting us directly by phone, email, or other communications channel.  Our Privacy Policy applies to any visitor to the Website (collectively, "you"), including (i) casual visitors to our Site who do not sign up for an account on the Website ("Site Visitors"), and (ii) users who have registered with TBB via its Website (collectively, "Registered Users").

 

1. Your Consent

Please read this Privacy Policy carefully because it creates legal obligations on you and on TBB. You show your consent to this Privacy Policy by using our Website or visiting one of our physical locations (as applicable). We may also request your express consent when you become a Registered User or complete a purchase with us. In either event, you are acknowledging that you have read and understood this Privacy Policy, and agree to be legally bound by it. If you do not agree with the terms of this Privacy Policy, please refrain from using our Services.

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2. Types of Information We Collect

We collect a few categories of information as described in this Section 2 (Types of Information We Collect). We may collect this information through different sources as described in Section 3 (How We Collect Personal Information) below.

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2.1 Personal Information

We use the term "Personal Information" to mean any information that identifies you as an individual and any other information we associate with it. We may receive Personal Information from you directly, such as:

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• Your name, email address, and password;

• Other contact information including a physical address and phone number;

• Your payment and billing information;

• Any information or feedback you provide in communications with us through our Website or via social media, email or our customer call center;

• Your orders and transactions with us.

 

If you provide us with any Personal Information relating to another individual, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

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2.2 Online Activity Information

We also collect technical and device-related information through our Website and third party analytics tools we use (collectively, the "Online Activity Information"). Sometimes Online Activity can be associated with your Personal Information (as described below), otherwise, it is considered Anonymous Information as described below.

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2.3 Anonymous Information

In addition to Personal Information, we may also have (i) information that does not identify you or your devices, and (ii) de-identified Personal Information that no longer identifies you (collectively, "Anonymous Information"). Information that meets either these criteria might include, for example, demographic information, statistical information (e.g., page views and hit counts), and general tracking information. We use Anonymous Information for our business operations, for example, to engage in marketing and other activities in a manner that protects our customers, since Anonymous Information does not include Personal Information and, as such, is outside the scope of this Privacy Policy.

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3. How We Collect Personal Information

As described below, we may collect information from you when you visit our Website.

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3.1 Site Visitors

As a Site Visitor, you are requested to provide us with your Personal Information when you establish a membership account or purchase our products as a guest on our website.  However, we allow you to visit our Site, browse our products, and review pertinent information about our products without revealing your identity or otherwise providing any Personal Information.

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3.2 Registered Users

As a Registered User or member purchasing of our products, we will direct you to complete a registration form that requires personal information such as name; email address; mailing address; and phone number.  Our registration forms may also request information that is optional in nature. The registration process provides Registered Users with an email username and password, which allows them to gain access to password-protected portions of the Website and to otherwise use certain functionality available on our Site. This information is used by TBB in providing the Website and related Services, as further detailed below. The benefits of becoming a Registered User are set forth on our Website and in our Terms of Use.

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3.3 Purchasing Products; Order Fulfillment and Payment

When you purchase products or other services from our Website (such as gift cards) or begin the checkout process, we typically collect contact and payment information (such as credit card number, expiration date, and security code). We may already have this information on file if you are a Registered User. This information is used for order fulfillment, contacting you about your order, and sending you other communications (including notifying you via email about an abandoned online shopping cart), all as described further in this Privacy Policy. You may also be able to complete purchases without providing us with payment information, such as by using PayPal.

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3.4 Photographs and Videos

We may provide the ability for you to submit photos to us through our Website (either directly or through a third-party service) for marketing purposes or to process a request from you. For example, we may allow you to submit a photo of a product in connection with a review, or to report delivery damage in order to obtain an exchange. We will use the photo(s) that you submit for the purpose for which they were submitted. It is your responsibility to ensure that any photo you submit does not include images of individuals or other Personal Identifying Information.

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3.5 Emails; Live Chat; Customer Service Calls

You may contact us by phone, or email with your questions, comments, or feedback concerning our Site or Services. By communicating with us for these purposes, you may provide us with your email address or other Personal Information, and we will use this information in connection with responding to you and to improve our Services and offerings.

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3.6 Questionnaires and Surveys

Our Website may allow you to participate in surveys and questionnaires, and we may post responses on the Site from time to time. You are free to choose whether you participate in a survey or questionnaire. We may ask that, in addition to providing your responses, you also provide Personal Information. In these instances, we use any information that you provide to us solely for the purposes for which you submit the information. We may also add your Personal Information to your customer profile so that we can provide you a more individualized shopping experience on the Website, and also for advertising and marketing purposes. Survey and questionnaire information may also be used for monitoring service quality or improving the functionality of this Site as a means of improving our business.

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3.8 User-Generated Content

We may give you the ability through the Website to engage with us and others in public exchanges, and this may include opportunities for you to provide comments, reviews, recommendations, and other input via the Website (collectively, "User-Generated Content"). Please understand that, if you include Personal Information in User-Generated Content, others may be able to read, collect, re-publish, and otherwise freely use the Personal Information. We are not responsible for Personal Information that you decide to include in User-Generated Content, and we are not obligated to take down, remove, or edit User-Generated Content, except as required by applicable law. If your User-Generated Content includes Personal Information relating to others, you represent that you have full permission and authority to do so.

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4. How We Use Information We Collect

We use the information we collect or process, including Personal Information, Online Activity Information, and Anonymous Information, as permitted under applicable law and consistent with the terms of this Privacy Policy. More specifically, we use the information we collect for the following purposes:

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• To provide you with high quality products and customer service, as functions including use of our Website to complete purchases, order fulfillment, returns and other needs associated with a transaction, to create and manage Registered User accounts, and to communicate with you regarding our Services;

• To respond to your inquiries;

• To verify your identity and to securely process your purchases or other requests for Services;

• To perform analytics, quality control, market research, and to determine the effectiveness of our Site, promotional campaigns, to improve our current products, Services, and Site, and develop new products and services;

• To perform internal administration, auditing, operation, and troubleshooting for our Site and Services;

 

In addition to the uses specifically identified above, there may be instances where you request information and services from us that are not described in this Privacy Policy. In our discretion, we can use the information that you submit in order to provide such information and services.

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5. Other Essential or Internal Uses of Information

We may also use the information we collect as we believe to be necessary or appropriate for certain essential purposes, including:

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• To comply with applicable law and legal process;

• To respond to requests from public and government authorities, including public and government authorities;

• To detect, prevent, or investigate potential security incidents or fraud;

• To facilitate the functionality of our mobile applications and websites;

• To provide important product safety information and any notice of product recalls;

• To enforce our terms and conditions;

• To protect our rights, privacy, safety or property, security and/or that of our affiliates, you or others; and

• To allow us to pursue available remedies or limit the damages that we may sustain.

 

6. How We May Disclose Your Information

We will not disclose your Personal Information to third parties without your express consent, except in the following limited circumstances:

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7.1 TBB's Vendors

We may employ other companies to conduct work such as development, maintenance and hosting of our Website, data analysis, payment processing, order fulfillment, product deliveries, IT services, customer service, email delivery services, and other functions necessary to our business operations (collectively, "Vendors"). We may need to share your Personal Information with our Vendors. We will only provide Vendors with information so they can perform their required functions, and we will not allow them to use your Personal Information for any other purpose.

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7.2 Safety and Security

We may reveal Personal Information to attorneys, investigators, or law enforcement if we believe it is necessary to address a situation where someone was harmed or at risk of harm from another, or someone is violating or likely to violate (either intentionally or unintentionally) our Terms of Use or otherwise violate the legal rights of any individual or entity.

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8. Legal Obligation & Corporate Transaction

TBB's will reveal your Personal Information to the extent we reasonably believe that we are required to do so by applicable law. If we receive legal process calling for the disclosure of your Personal Information, we will attempt to notify you via the email address you supplied during registration within a reasonable amount of time before we respond to the request, unless such notification is not permitted.

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TBB's may transfer to a third party all of the information that we have collected, including any Personal Information, in connection with a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). In such circumstances, the acquiring party will be subject to the terms of this Privacy Policy.

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9. Accuracy and Minimization of Data

We take reasonable steps (i) to maintain the accuracy of the Personal Information we process, and (ii) to limit the Personal Information that we process to that which is reasonably necessary for the purposes for which we obtain the information. 

10. Advertising

We participate in online advertising to keep our customers up to speed on product offerings, site promotions, and associated content. Like many companies, we utilize targeted TBB's banners and ads and may display these to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges in addition to using a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks. The banners and ads that you may see displayed will be based on information we hold about you, such as your previous use of our Site. This may include your Website search history, the content you read on the Site, or on TBB's banners or ads you have previously clicked on. Additionally, our Site may include the use of ad banner partners for the serving and/or targeting of ads, promotions, and other marketing messages. These ads may be provided, in some cases, by a third party ad service provider or advertiser (collectively, "Advertisers"). Additionally, Advertisers may place or utilize their own cookies on your browser and may use Online Activity Information or other Anonymous Information about your visit to our Site. If an Advertiser requests that you provide Personal Information to it or otherwise accept its cookie on your browser, please be aware that the Advertiser's use and collection of this information and use of any cookies will be governed by its privacy policy or other relevant agreement, and not our Privacy Policy. We recommend that you review the Advertiser's privacy policy before providing Personal Information

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11. Your Choices Regarding Your Personal Information; Opting Out

11.1 Discretionary Account Information

To allow appropriate control over Personal Information, you can view, change, or update discretionary information that you have previously submitted either by contacting us as provided in Section 17 (Contact Us) below or by accessing your account on our Website if you are a Registered User.

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11.2 Opt-Out of Marketing Communications

If we choose to send you bulletins, updates, or other marketing-related materials, we will provide you with the ability to decline – or "opt-out" – of receiving such communications. Instructions for opting-out will be provided if and when we determine to send you such a communication. For example, if you no longer wish to receive email messages from us, you can opt-out of this Service by either (i) following the "unsubscribe" instructions located near the bottom of each email message, or (ii) contacting us as provided in Section 17 (Contact Us) below. Please understand that we may still communicate with you in connection with administrative notices concerning any transactions, operation of the Site, and legal notices.

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12. Security

We have implemented security measures and other safeguards designed to prevent unauthorized access to, or disclosure of, Personal Information that you provide to us. Our Site's password-protected portions require users to give us unique identifiers such as their email username and password. TBB's employees are directed to respect the confidentiality of individuals' Personal Information. Additionally, we direct Affiliates and Vendors to implement security measures and handle Personal Information consistent with this Privacy Policy. Access to TBB's databases containing Personal Information is restricted to a need-to-know basis. Our security measures and other safeguards are aimed at deterring and preventing hackers and others from unauthorized access to information that you provide to us. We also monitor network traffic for unauthorized attempts to access or change information or otherwise cause damage to our systems or Personal Information we maintain. However, due to the nature of internet communications and information technology, we cannot provide, and expressly disclaim, assurance that the information you provide us will remain free from loss, misuse, or alteration by third parties who, despite our efforts, obtain unauthorized access.

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13. Feedback, Concerns, and Complaints

We want to hear from you. If you have feedback, suggestions on how we can improve our services or complaints that you would like us to address, please contact us as directed in Section 17 (Contact Us) below. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. Other states may provide similar avenues for lodging complaints. Please check with your state's consumer protection authority.

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14. Notification of Changes

TBB's may update its Privacy Policy from time to time. We will post a notice of the new Privacy Policy on our Website. Your subsequent use of our Site following any such change constitutes your agreement to follow and be bound by the Privacy Policy, as updated.

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15. Our Affiliates

We may choose to rely on, and share information with our Affiliates for certain purposes under this Privacy Policy. You agree that TBB's Affiliates will be entitled to enjoy our rights under this Privacy Policy and, in exchange, our Affiliates adhere to this Privacy Policy.

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16. Relationship to Terms of Use

This Privacy Policy must be read together with our Terms of Use, and the Terms of Use is incorporated therein. If Terms of Use conflict with this Privacy Policy, then this Privacy Policy shall control. If the terms of any other contract between you and TBB's conflict with the terms of this Privacy Policy, this Privacy Policy will control with respect to your Personal Information.

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17. Contact Us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us using the methods provided on https://www.templebodybutter.com/contact-us page.

 

18. Effective Date

The effective date of this Privacy Policy is July 7, 2020.

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19. COPYRIGHT AND LEGAL NOTICE

Copyright ©2020 Temple Body Butter, LLC. All Rights Reserved.